As the nation navigates an economic recession, the credit markets will certainly be impacted. What will dealer assisted financing look like with a sharp rise in defaults and repossession? What impact will the pandemic have on consumer credit? This session will include perspectives of lenders across the credit spectrum to help you prepare for change as the nation gets back to business. Moderator: Michael Darrow - President, The Auto Finder Panelists: Doug Marohn - President, Nicholas Financial Jay Fee - Vice President, Consumer Banking, PenFed Credit Union Navella Barnes, BB&T Kenneth Potter

In a fast moving market, along with multiple valuation tools, how can you best determine the wholesale market value of a vehicle? This dealer led panel session will provide you with critical insights to help you ensure you get the right vehicle for the right price. Moderated by: Joe McCloskey, President of McCloskey Motors and 2013 NIADA National Quality Dealer of the Year Panelists: Gus Camacho - President and CEO, Camacho Auto Group Todd Hunt, from Jerry Hunt Supercenter Laura Wehunt - Vice President, Automotive Valuations, Black Book Eugene Gorin - Owner, Indy Car Man

Today's customer wants a quicker sales process and an easier buying experience. To do this, you've got to utilize your BDC for better results. Develop proven and effective strategies for proper handling of telephone, chat, social media, and internet leads to help get your customers through the sales process and into their cars. Presented by Sara Hoagey, CEO of eliteBDC

With increased costs to acquire inventory pinching margins even tighter, dealers must be more creative in order to maximize their profits. Do you want some ideas on how you can be more precise in setting your retail pricing, how to maximize your back end, or establishing other profit centers? If so, then don't miss this panel discussion. This panel session was featured in the 2020 NIADA Virtual Convention & Expo Moderator: Dan Reel - President, Reel's Auto Sales Panelists: Chris Haus - President, Haus Auto Group Robert Grill - Senior Partner Development Manager, CARFAX Thomas Hackett - National Sales & Training Direct, Allstate Dealer Services

Buy here pay here dealers face the challenge of finding the right cars during the pandemic. What changes does your dealership need to apply for the most profit in the COVID era? Hear from successful BHPH dealers who detail their acquisition journey in the midst of changing market conditions and a health crisis never before seen. This panel discussion was a part of the 2020 NIADA Virtual Convention & Expo.